Information On How to Report Security Issues
Protecting our customers from threats to their security is always an important task for NOVOAGE. As a key player in global Networking and Smart Home markets, we will do our utmost to provide our users with secure stable products and services, and to strictly protect the privacy and security of their data.
We welcome and encourage all reports related to product security or user privacy. We will follow established processes to address them and provide timely feedback.
Report Vulnerabilities to NOVOAGE
We strongly encourage organizations and individuals to contact NOVOAGE’s security team to report any potential security issue.
To report a security or privacy vulnerability, please send an email to service@novoage.cn with the product model and software version, describe the detailed security issue to us. NOVOAGE will endeavor to respond to the report within 7 working days.
NOVOAGE will need to obtain detailed information about the reported vulnerability to more accurately and quickly begin the verification process.
Responsible Reporting Guidelines
1. All parties to a vulnerability disclosure should comply with the laws of their country or region.
2. Vulnerability reports should be based on the latest released firmware, and preferably written in English.
3. Report vulnerabilities through the dedicated communication channel. NOVOAGE may receive reports from other channels but does not guarantee that the report will be acknowledged.
4. Adhere to data protection principles at all times and do not violate the privacy and data security of NOVOAGE’s users, employees, agents, services or systems during the vulnerability discovery process.
5. Maintain communication and cooperation during the disclosure process and avoid disclosing information about the vulnerability prior to the negotiated disclosure date.
6. NOVOAGE is not currently operating a vulnerability bounty program.
How NOVOAGE Deals with Vulnerabilities
NOVOAGE encourages customers, vendors, independent researchers, security organizations, etc. to proactively report any potential vulnerabilities to the security team. At the same time, NOVOAGE will proactively obtain information about vulnerabilities in NOVOAGE products from the community, vulnerability repositories and various security websites. In order to be aware of vulnerabilities as soon as they are discovered.
NOVOAGE will respond to vulnerability reports as soon as possible, usually within 7 business days.
NOVOAGE Security will work with the product team to perform a preliminary analysis and validation of the report to determine the validity, severity, and impact of the vulnerability. We may contact you if we need more information about the reported vulnerability.
Once the vulnerability has been identified, we will develop and implement a remediation plan to provide a solution for all affected customers.
Remediation typically takes up to 90 days and in some cases may take longer.
You can keep up to date with our progress and the completion of any remediation activities.
NOVOAGE will issue a security advisory when one or more of the following conditions are met:
1.The severity of the vulnerability is rated CRITICAL by the NOVOAGE security team and NOVOAGE has completed the vulnerability response process and sufficient mitigation solutions are available to assist customers in eliminating all security risks.
2.If the vulnerability has been actively exploited and is likely to increase the security risk to NOVOAGE customers, or if the vulnerability is likely to increase public concern about the security of NOVOAGE products, NOVOAGE will expedite the release of a security bulletin about the vulnerability, which may or may not include a full firmware patch or emergency fix.
Information on Minimum Security Update Periods
The Support Period for NOVOAGE components is actively maintained considering security updates from Jan 2024 to Jan 2027
This list is constantly being updated and subject to change without notice.
| Models | Versions | Description |
| Virgo 3K-S | V1.0 | Initial version |
| Virgo 3K6-S | V1.0 | Initial version |
| Virgo 4K-S | V1.0 | Initial version |
| Virgo 4K6-S | V1.0 | Initial version |
| Virgo 5K-S | V1.0 | Initial version |
| Virgo 6K-S | V1.0 | Initial version |
| Virgo 3K-S-G | V1.0 | Initial version |
| Virgo 3K6-S-G | V1.0 | Initial version |
| Virgo 4K-S-G | V1.0 | Initial version |
| Virgo 4K6-S-G | V1.0 | Initial version |
| Virgo 5K-S-G | V1.0 | Initial version |
| Virgo 6K-S-G | V1.0 | Initial version |
